Front Desk Associate


Front Desk Associate

ABOUT

Do you always have a tendency to help and assist people in need? Like if anyone asks you for any help, you go out of your ways to help. You help your mother and others in carrying out various family chores and responsibilities whenever you can. You are always there in your school whenever any social projects come up. Are you calm and rarely become tensed even if you are facing any challenging situation? Are you organised? Do you keep your room organised whenever you need to or as a habit? Read on and explore this option if you need to discontinue your studies after school or after your graduation.  

The Front Desk Associates work at hotels and similar places. They greet, register and assign rooms to guests and accordingly issue room key to the guests. They need to answer queries of the guests about hotel services, shopping, dining, entertainment, and travel directions. They also need to keep records of room availability and guests’ accounts and accordingly operate the front office computer system. They need to compute bill, collect payment, and makes changes for guests. They also need to make and confirm reservations and post charges for room, food, liquor, or telephone, etc. to guests' folio. They also need to make restaurant, transportation, or entertainment reservations for guests. They also need to check out guests and inquires about their stay.


Career Track By Pathway 1

Class 10 with any subject - Class 11-12 in any stream – Obtain an NSQF Level 3 qualification in Front Office Trainee.



After completing class 12 in any stream, you may obtain an NSQF (National Skills Qualification Framework) Level 3 qualification in Front Office Trainee. For this certificate you need to be 18 years of age. You can also obtain this qualification if you are pursuing Graduation degree in Hotel Management.


Career Track By Pathway 2

Class 10 with any subjects – Obtain an NSQF Level 4 qualification in Front Office Assistant.



After completing class 10 with any subject, you may obtain an NSQF (National Skills Qualification Framework) Level 4 qualification in Front Office Assistant. This qualification is 1 year of duration divided into 2 semesters.

Career Track By Pathway 3

Class 10 with any subjects – Class 11-12 in any stream - Diploma in Front Office Management/Front Office Operations.



After completing Class 12 in any stream, you may enroll for Diploma in Front Office Management/Front Office Operations from any vocational or other similar institute. This course is usually of 36 weeks followed by 24 weeks of Industrial Training. However, the course duration may vary as per the institute you are enrolling in.





Course for Front Desk Associate Profession

Professional
Vocational

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